Conference Features

Conference Speakers

speaker1 Amanda Derrick, Programme Director, Connect Digitally, Hertfordshire County Council
speaker2 Carol Cutler, Director of Business Transformation and Customer Service, London Borough of Harrow
speaker3 Richard Foggie, Assistant Director, Electronics Innovation, BIS Director of Standards
speaker4 Gary Simpson, Programme Manager, e@SY Connects
speaker5 Mark Ferrar, Director of Technology Strategy, Department of Health, Chair Chief Technology Officer Council
speaker6 Max Carter, Head of IT Programmes, Homes and Communities Agency
speaker7 Mike Sinclair, National Project Manager, HIS Benchmarking & Accreditation, (Department of Health) DH Informatics – Policy and Planning Directorate
speaker8 Trish Haill, Head of ICT Services, Hackney Homes
speaker9 James Gardner, Chief Technology Officer, Department of Work and Pensions
speaker11 Noel Hatch, Projects & Research Lead, Innovation, Kent County Council

Agenda - Wednesday 3 November 2010

Go to day 2


TIME

 STREAM A: Efficiency strategies for turbulent times STREAM B: Cost-saving technology implementations and solutions

09:00

Registration and refreshments

10:00

 KEYNOTE SPEECH
The Landscape of the Future for Public Sector IT

James Gardner, Chief Technology Officer, Department of Work and Pensions and Member, Chief Technology Officer Council

10:40

One-to-one business meeting/Networking

11:10

 One-to-one business meeting/networking

11:40

 ICT Strategy
More for less: or how to deliver an IT on a reducing budget
  • The IT budget: how to make it go further
  • The business: how IT can help find efficiencies elsewhere
  • Better buying: how smarter purchasing can save you money
  • Managing your suppliers and contracts: you call the shots
  • Reducing the organisation’s accommodation footprint: how IT can help
Max Carter, Head of IT Programmes, Homes and Communities Agency		 AWARD SHORTLISTED CASE STUDY:
Implementing a shared service to cut costs and improve customer service performance
  • Establishing the scope of the pan-London Out of Hours Shared Services Framework
  • Analysing and modifying existing processes to maximise operational efficiency
  • Working effectively with external contractors
  • Engaging staff and stakeholders in the benefits of the new service
  • Demonstrating clear results in terms of cost-savings achieved and improvements to performance
Keith Paulin, Customer Access Development Manager, London Borough of Tower Hamlets, shortlisted GC Award for Shared Services 2010

12:10

 One-to-one business meeting/networking

12:40

 Lunch

13:40

 ICT STRATEGY
Driving the business to exploit ICT

 Maximising return on investment from an ICT project involves a lot more than loading new applications and switching them on. The most benefit comes from putting the business in the driving seat of a business transformation project with ICT acting as an enabler.

But how can you get the business to see it in that way when the project deliverables are couched in terms such as CRM, EDMS and workflow?

Hackney Homes shares its experience of making sure the business and users are at the forefront of their new technology project to ensure the maximum efficiencies and savings are achieved as a result.

Trish Haill, Head of ICT Services, Hackney Homes		 Public Sector Budget Cuts and ICT

 The public sector including policing are required to make significant cuts in expenditure, especially with regard to back office costs. This presentation will focus specifically upon:
  • The size of the challenge
  • How forces might reduce the cost of ICT
  • How forces might reduce organisational costs through the use of ICT, especially mobile data
  • What the opportunities are for outsourcing

Martin Hansen, Former Director of Information, Nottinghamshire Police, winner GC Award for Transformation 2009

 

 

14:10

 Driving Operational Efficiencies and Business Value through Workforce Management and Optimisation

With the ever increasing demand for Public Sector organisations to provide improved services while achieving operational efficiencies, and the impending focus for even greater operational cost reduction from the newly elected Government, it’s never been more important to increase the efficiency and effectiveness of the workforce. In this session you will have the opportunity to discover the significant cost savings that can be made without impacting customer service through:
  • Automatic generation of shift working rotas and scheduling of appointments and tasks to field personnel, while taking into consideration, personnel available, skills required and resources utilised, across departmental or business functions e.g. Public Security, Customer Contact Centres, Adult & Children Service, Library Services, Motorway Patrols and Transportation services, Street & Housing maintenance, Welfare, Tax & Customs inspections.

Steve Mason, Director for West Europe at ClickSoftware

14:40

 One-to-one business meeting/networking

15:10

 One-to-one business meeting/networking

15:40

 PANEL DEBATE
SUPPLIER PANEL: We are all in this together: how suppliers can help public sector organisations during a period of cutbacks

  • Reviewing pricing structures in the current market
  • Investigating the role of no-cost product trials
  • Writing a compelling business case which is business-critical not “nice to have”
  • Getting your business heads to sponsor your project
  • Case-study examples of implementations which have resulted in demonstrable cost-savings
  • Reviewing cloud-based, managed and hosted services as a way of cutting costs
Panellists from a selection of suppliers to be confirmed

16:20

 Delivering local government services in the way citizens want and cost-effectively
  • Open up information to help put citizens in control of their lives
  • Make the best of virtual assets to create value for money
  • Support people to use their digital skills to grow the local economy
Noel Hatch, Projects & Research Lead, Innovation, Kent County Council

 

 

 

 

 Contemporary assisted living solutions developed under the Technology Strategy Board Assisted Living Innovation Platform
  • User centric designed home based solutions
  • Robust and affordable mobile solutions
  • Informal carer network support
Traditionally, assisted living technology has been foisted on users. It can be poorly designed and act as its own barrier to adoption by being a 'badge of infirmity'. Some new approaches have been encouraged by the TSB.

Great emphasis has been placed on making people secure in their own homes but does this trap them, making them afraid to venture out for fear of losing their support? Some TSB activities that aim to set users free will be discussed in this session.

Informal care is estimated to contribute around £90 billion annually to the care of frail and vulnerable people. How can we lock in that contribution and grow it?

Richard Foggie, Assistant Director, Electronics Innovation, BIS

17:00

 ICT STRATEGY Right-sourcing: choosing the best value for the provision of ICT services
  • Insourcing/outsourcing: make the right choice
  • Commoditisation: the more the better, bespoke at your peril
  • Best fit suppliers: partnership or bust
  • Supplier management: getting the best service
Graham Bell, Head of Information & Customer Service, London Borough of Waltham Forest

17:30

 INTERNATIONAL INSIGHTS Public sector transformation through ICT : case studies from the Big Continent
  • Socio-economic development through ICT: how technology drives trust and transparency in South Africa
  • From consultants to capability: how building internal capability for change drives on-time implementation in Rwanda
  • Driving change in uncertain times: using the system to change the system in Kenya
Dillon Dhanecha, Performance Coach and Change Leader, The Change Studio

18:00

 End of day one

19:00

 Drinks reception and dinner

Solution Providers 2010

 motorola  xmbrace  the barcode warehouse  clicksoftware  sungard

Solution Providers 2009

adam_continuity canon citrix dme dns dns dns dns dns dns dns dns dns